CANCELLATION & REFUND POLICY

Last Updated: August 25, 2026

At Flyurway, we act as an online travel intermediary connecting passengers with airline and bus service providers. Cancellations, modifications, and refunds are governed by the respective airline/operator policies in addition to Flyurway service terms.

1. Cancellation Terms

• Airlines: Cancellation charges depend on the airline's fare rules (Refundable vs Non-refundable fares) and the time of cancellation prior to departure. No-show tickets are subject entirely to airline penalty rules.
• Bus Bookings: Bus ticket cancellation slabs vary by the individual bus operator. Cancellation policies are displayed on the seat selection page prior to checkout.
• Convenience Fees: The platform convenience fee charged by Flyurway at the time of booking is strictly non-refundable under all circumstances.

2. Refund Process & Timelines

• Eligibility: Refunds are only initiated once Flyurway receives the reversal credit/approval from the respective airline or bus operator.
• Flyurway Service Charge: A nominal cancellation service fee (per sector/passenger) may apply over and above the operator's penalty.
• Processing TAT: Once approved, refunds are credited back to the original source of payment (Bank Account, Credit/Debit Card, UPI Wallet) within 5 to 7 business days, subject to your bank's settlement cycle.

3. Flight/Bus Schedule Disruptions

If a flight or bus route is cancelled or rescheduled significantly by the operator, the refund process will strictly follow the operator's declared full-refund or alternative transfer policy. Flyurway is not liable for secondary costs incurred due to operator delays or cancellations.

4. Contact for Cancellation & Support

To initiate a cancellation or track your refund status:

• Log in to your account at Manage Booking
• Email us at: support@payurway.in
• Customer Care: +91-9327053626